FAQs
Frequently Asked Questions
Our FAQ page provides informative answers to the most frequently asked questions about our products, services, and company. These questions include:
- Product information: Answers to questions about the key features and functions of the product or service.
- Order and shipping information: Information about ordering processes, shipping options, delivery times and shipping costs.
- Payment terms: Clarification of questions about accepted payment methods, security policies, and possible fees.
- Return and exchange policies: Details on return and exchange conditions, such as return deadlines, refund processes, and exceptions.
- Customer Support: Customer support contact information, including phone numbers, email addresses, and customer service hours.
- Product Use and Care: Instructions on how to use the product correctly, care instructions, and answers to common problems or error messages.
- Privacy and Security: Information about the company's privacy policy, security measures to protect personal data, and answers to questions about data security.
- General questions about the company: Background information about the company, its history, values, and mission, as well as answers to general questions about company policies and practices.
How many cards and notes fit in my I-CLIP?
The normal I-CLIP has space for up to 12 cards and 20 notes, our new I-CLIP MAX model holds 18 cards and 20 notes.
What materials are used for the I-CLIP?
The I-CLIP is available in four different case materials: plastic, stainless steel, titanium, and gold. With one exception (walnut wood), we use leather for our covers for every I-CLIP.
Coins and receipts - where to put them?
Thanks to our I-CLIP with coin compartment, we also offer the option of storing coins in the I-CLIP. These coins are held in place by a pocket, preventing them from falling out. Receipts or vouchers can be easily folded and placed in the clip with the bills.
Do I have a guarantee for my new I-CLIP?
All our I-CLIP models come with a 12-month warranty, in case your I-CLIP breaks or develops a fault during this period. You can also optionally purchase an additional year free of charge by simply scanning the QR code on the back of your money clip and following the instructions.
How do I report damage or a defect?
If your I-CLIP is faulty or damaged, please contact our customer service. Please describe what is broken or damaged and send pictures. This will ensure a faster and easier processing of your issue. Our customer service email address is service@i-clip.com.
Payment methods
For deliveries within Germany and abroad we offer the following payment options:
Instant bank transfer
Paypal
Amazon Payments
Credit cards (Visa, Mastercard, American Express)
Apple Pay & Google Pay
I would like to have information about the company and read
If you are interested in our company and would like to read something about its history, please go to the section "About I-CLIP" in the header bar: This is located between the catalog and the contact information.
Where is the I-CLIP manufactured?
The I-CLIP is Made in Germany! Flux Design Products GmbH is headquartered in Bad Dürkheim on the German Wine Route in Rhineland-Palatinate. Marketing, sales, and the I-CLIP production facility are located there. Only through close cooperation on site can we ensure that every customer receives a high-quality, tested product.
Information on shipping and returns
There are no shipping costs for orders within Europe over €28.00. For orders up to €27.99, shipping costs to Germany are €3.10 and to EU countries are €5.95.
Please note that for cross-border deliveries, additional taxes (e.g. in the case of an intra-community acquisition) and/or duties, such as customs duties, may be incurred, which you will be responsible for.
Questions about data protection and security
If you have any questions regarding data protection or security, please send an email to datenschutz@i-clip.com . Further information and our detailed privacy policy can be found in the footer.
Contact for any unanswered questions
If the FAQs and our website haven't helped you and you still have questions or suggestions, please feel free to send us an email at service@i-clip.com. We'll get back to you as soon as possible and work on solutions to your problems or questions.